Collection Department

Collection Department - Unresolved balances from recent past enrollment

Students who have past due university balances should contact the Office of
the University Bursar for assistance with their balance as soon as the
balance is known.

 

How can the Bursar Office help?

Students who reach out to the Office of the Bursar may be assisted through a
variety of means depending on their specific situation. Students have
benefited from financial aid advisement and referrals, appeal options, and
university post-semester pay plans. Successful university post-semester pay
plans protect balances from late fees and acquisition of the account by the
State of Ohio Office of the Attorney General for Collections Enforcement
which is required of state universities under Ohio Revised Code.

 

State of Ohio Office of the Attorney General - Collections Enforcement

Transition of past due accounts to the State of Ohio Office of the Attorney
General for Collections Enforcement is required of state universities under
Ohio Revised Code when a past due balance is not in a formal payment
arrangement.

Once the Ohio Attorney General acquires an account, the impacted student
experiences significant consequences, which can include fee assessments,
interest charges, tax refund seizures, court actions, and wage garnishments.

Credit reports are also negatively impacted once an account is acquired by
the Office of the Attorney General.

 

Attorney General fees assessments

As of 05/2025, fee assessments under the Ohio Office of the Attorney General
are a combination of the following:

  • 10% Attorney General Fee assessment,
  • 8% Accruing Interest, as well as,

  • 21% Collection Agency Fee or 25% Special Counsel Fee if a balance is not quickly resolved during the first phase of the Attorney General
    Collections Enforcement process.

     

Other post-semester balance impacts (whether or not the balance is in a
pay plan)

The presence of any post-semester balance (whether or not the balance is in a pay plan) results in the following:

  • Registration holds until balance resolution.
  • Transcript access limitations. /When a balance is present on a student account, transcript requests can be authorized for release after the student completes financial counseling only if the student meets one of the following criteria:
    • The student has not yet received a degree
    • The student has previously received federal educational student aid
    • The student is sending the requested transcript direct to an entity
      for employment purposes. 

  • Cancellation of registration for any upcoming semester(s) while the balance remains unresolved

     

Benefits of enrolling in a post-semester pay plan when unable to fully resolve your balance

A student with an outstanding past due balance at the end of a semester or
after a mid-semester withdrawal (with an associated reduction in aid) has the
option of entering a formal post-semester university pay plan to prevent the
account from being acquired by the State of Ohio Office of the Attorney
General for Collections Enforcement (which is otherwise required under Ohio
Revised Code).

  • Pay plans suspend collection activity as long as the student pays timely
        and meets pay plan terms.
  • Post-semester pay plans are serviced through a third-party: Educational
    Computer Systems, Inc. (ECSI). ECSI will sent mailed or emailed bills
        depending on your specifications. Students can also set up auto-drafts
        payments in ECSI to help keep their payments on track.

  • Post-semester balances that are in pay plans in current, good standing 
    are not credit reported.

     

It is important to keep post-semester pay plans current

Post-semester pay plans that default due to missed payments are subject to
acquisition of the account by the Ohio Attorney General for Collections
Enforcement as well as credit reporting.

 

Important Contacts:

For assistance with making arrangements for a past due balance that is still
active with the university, contact the YSU Bursar Office Collection
Department by—

For assistance with making arrangements for a past due balance that has been
acquired by the Attorney General, contact the State of Ohio Office of the
Attorney General by—

  • Phone: (888) 665-5440

For assistance with technical issues with your ECSI pay plan, contact ECSI
by—